Last Updated: 27-10-2025

1. Introduction
Welcome to Brothers Laundry and Dry Cleaning (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website www.brotherslaundry.com (“Website”), contact us, schedule services, or otherwise interact with us.

2. Information We Collect
We may collect the following types of information:

  • Personal Information You Provide: Your name, phone number, email address, service address, pick-up and delivery instructions, payment details (if provided)
  • Usage / Technical Information: Your IP address, browser type, device information, pages visited, time of visit, referring/exit pages
  • Location Information: If you provide a service address or use location-based services
  • Payment Information: We may collect limited payment information when you book services (or we may use third-party payment gateways)
  • Other Information: Any other information you voluntarily provide to us (e.g., in feedback, forms, chats)

3. How We Use Your Information
We use your information for purposes including:

  • To provide, maintain and manage our laundry and dry-cleaning services
  • To schedule pickups and deliveries and communicate with you about your orders
  • To respond to your inquiries, complaints or feedback
  • To personalise, improve and optimise our Website, services and customer experience
  • For internal analysis, business planning and quality control
  • To comply with legal, regulatory or contractual obligations

4. Sharing and Disclosure of Information
We will not sell or rent your personal information. We may share your information in the following circumstances:

  • With trusted third-party service providers who help us operate our business (e.g., payment processors, pickup/delivery logistics, IT support) — they are bound by confidentiality and limited use
  • If required by law, regulation or legal process, or to protect our rights, property or safety, or the rights, property or safety of others
  • In connection with a merger, acquisition, reorganisation or other business transfer, provided the receiving party agrees to protect your data
  • With your consent or at your direction

5. Data Security & Retention
We take reasonable technical, administrative and physical measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain your personal information only as long as necessary to provide the services you requested, comply with our legal obligations, resolve disputes and enforce our agreements.

6. Cookies & Other Tracking Technologies
Our Website may use “cookies” and similar tracking technologies to collect information about your browsing behaviour, preferences and interaction with our site. You can usually disable cookies via your browser settings; however, some features of our site may not function properly if cookies are disabled.

7. Your Rights & Choices
You have the right to:

  • Access, update or correct your personal information by contacting us
  • Opt-out of promotional communications (you may still receive transactional communications related to your services)
  • Ask us to delete your personal information (subject to legal or business retention requirements)
  • Withdraw your consent where consent is the basis for processing

8. Children’s Information
Our services are intended for use by adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have collected such data, please contact us and we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our Website and revise the ‘Last Updated’ date. We encourage you to review this Policy periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Brothers Laundry and Dry Cleaning
Ground Floor, Shop No. 4, Opp. Bestech Park View Spa Next,
Sector 67, Ram Garh Road, Gurugram – Haryana, India
Phone: +91 9910691418
Email: brotherslaundry2025@gmail.com